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What is The Internet Factory DSL service?

The Internet Factory DSL gives you high-speed Internet access by converting your existing analog phone line into a high-speed digital phone line. Using ADSL (Asymmetric Digital Subscriber Line) technology, The Internet Factory DSL delivers up to 3 megabits per second connection rates (which is up to 50 times faster than a standard 28.8Kbps dial-up modem).

How does The Internet Factory DSL service work?

DSL technology takes advantage of your existing phone line. While regular phone calls are transferred at relatively low frequencies, DSL data is transmitted at much higher frequencies. Both types of transmissions can occur simultaneously, without interference. A splitter placed in your home or office separates voice and digital data. The splitter sends voice transmissions to the telephone, and digital data transmissions to a DSL modem. Fax machines will operate as usual. DSL offers a virtually instantaneous connection, with no lengthy dial-in process. It's almost like flipping on a light switch: DSL is always there, whenever you want it.

How fast is DSL Service?

DSL service provides connection speeds that are over 50 times faster than a traditional dial-up connection.

What options are there?

Take a look at our pricing page for the various DSL options and any promotions.

Is my The Internet Factory DSL speed guaranteed?

Connection speeds are not guaranteed and will depend on many factors such as the length and condition of the telephone wires connecting your house to your central office and general conditions on the Internet at any given time. As such, The Internet Factory offers a "best effort" service. That means there aren’t any throughput guarantees, but everything will be done to provide you with the fastest connection your specific conditions will allow

Will I get busy signals?

No. You will never get busy signals with DSL because there is no dialing involved. Instead, you are directly connected to the Internet via a dedicated connection that is used only by you.

What does an "always on" connection mean?

The Internet Factory DSL gives you a dedicated connection between your computer and your phone network. There is no dialing in; no waiting to get online; and, no busy signals. The Internet is always a click away.

Can I talk on the phone and use DSL Service at the same time?

Yes, you can talk on the phone and use your DSL service at the same time, on one phone line. There's no need to add an additional phone line for The Internet Factory DSL service.

How long does it take to get The Internet Factory DSL?

Approximately one week from date of order. During this time, The Internet Factory works with your phone company to provision your phone line for DSL. Installation steps may vary depending on several factors, including how quickly your line can be qualified, and whether you need to be home for your service activation date.

How does The Internet Factory DSL Self-Installation work?

The Internet Factory will provide you with the hardware, software and technical support necessary to get online. You will need to verify that your computer is equipped with a Network Interface Card. Within 3 to 5 days after your order, you will receive an Installation Kit, which contains the hardware you will need to self-install your The Internet Factory DSL. The Installation Kit is accompanied by a QuickStart Card which will provide you with step-by-step instructions on how to: plug filters into your phone jack; install your modem; and, operate/run your DSL software.

What if I desire a Professional Installation?

The Internet Factory DSL is easily self-installed, however if you wish to have a Professional Installer set up your The Internet Factory DSL, a technician can visit your home to assist in your installation. When your DSL account is active, you will need to call and schedule a technician to come to your house to install your DSL hardware and software. This service is provided at additional cost.

How does the DSL modem connect to my computer?

The DSL modem is an external device that connects to your computer's network interface card (NIC) via a standard 10/100BaseT cable. If your computer does not have a NIC built-in, one can be supplied at extra cost, or you may obtain one from a local computer retailer, such as Best Buy or Circuit City.

Am I allowed to make a network with my The Internet Factory DSL connection?

Yes, but The Internet Factory will not provide network technical support. The Internet Factory will only provide technical support for the DSL line and the primary PC on which it was installed. The Internet Factory has recently added Home Networking as part of their product line. If you are interested in this product, please contact The Internet Factory at 847-564-7777.

©2005-2007 The Internet Factory. Last Changed December 03, 2007